PREDICTIVE SERVICE CENTER

The Predictive Service Center is a powerful service management tool that supports real-time system monitoring and reporting, escalation notification, severity management, problem tracking, change management, an integrated knowledgebase, historical analysis and trend reporting.

Our PTi team has the capability to predict and resolve operational issues before they occur. This level of proactive service management drastically reduces the firefighting associated with performance issues and down-time.

Access to the Predictive Service Center is gained by our clients via a customized, internet-based portal that is rich in graphics and offers an easy-to-use interface. Visibility into our activities ensures continuous collaboration between the PTi team and our client’s team.

Standardization means that industry best practices can be deployed, and knowledge shared across our organization and yours. The IT Infrastructure Library has become the de facto standard as it provides a series of guidelines that assist in delivering a level of uniformity across applications and implementations.

Full Suite of ITIL-Based Service Management Automation Tools

• Incident Management
• Configuration Management
• Problem Management
• Change Management
• Release Management
• Service Catalogs
• Service Level Agreement Management
• Reporting, Dashboards and OLAP
• IT Asset Contract Management
• Automated Hardware and Software Discovery
• Regulatory Compliance (Sarbanes-Oxley, SB1386, etc.)